Resolve Legal – Legal Complaint Services

Resolve Legal Complaint Resolution

Legal Service Providers including Solicitors, Barristers, Legal Executives and Licensed Conveyancers outsource their complaints to Resolve Legal for investigation.

This gives clients the peace of mind of knowing that their complaint has been considered independently and objectively. We provide a fair resolution to complaints either in the form of an apology, compensation, a refund or reduction in fees or by asking the legal service provider to take specific steps to put right what went wrong.

Legal Service Providers benefit from reduced time spent in dealing with complaints, thereby providing more time to focus on the primary function of fee-earning. Further benefits include fewer published complaints, lower insurance premiums but more importantly, rebuilt trust from clients.

93% of firms say there are business benefits to complaints handling. The most frequently reported benefits are:
– Improving service delivery;
– Understanding consumer expectations;
– Providing a chance to improve consumer retention

Legal OmbudsmanDesigner
Only 34% of firms provide information about the Legal Ombudsman at the end of the complaint process, despite this being a regulatory requirement. Only 4% of consumers recall receiving this information at the end of the complaint process.
Legal Ombudsman